Policies related to consumers
and end-users
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Gunvor Group’s Code of Conduct and Ethics, which applies to all employees and trading partners, defines the principles of responsible commercial behavior, including:
Processes for engaging with consumers and end-users
about impacts
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We remain in a position to maintain regular channels of communication with our business customers and strategic partners across our downstream operations (i.e., trucking). Some of the most common engagement mechanisms include:
The insights gathered from these interactions inform the ongoing refinement of Gunvor’s operational practices.
Processes to remediate negative impacts and channels for consumers and end-users to raise concerns
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Gunvor’s downstream activities include a local helpline that can be accessed by any stakeholder, including customers and end-users, to raise concerns about potential violations of law, ethics, or product responsibility.
Furthermore:
Taking action on material impacts on consumers and end- users, and approaches to mitigating material risks and pursuing material opportunities related to consumers and end-users and effectiveness of those actions.
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Gunvor recognizes several material risks and opportunities in its relationships with consumers and end-users, including:
1. Risk of health and safety impacts associated with energy products:
The products we refine are then traded and delivered; these petroleum products can pose risks if not handled properly. We apply stringent product classification and packaging standards ensuring that clients receive accurate safety data sheets (SDS) and transport compliance documentation. Operational safety standards are upheld across logistic partners and storage facilities under the entity’s control.
2. Data confidentiality and reputational risk:
While Gunvor’s exposure to consumer data is limited, it adheres to GDPR and local data protection rules where applicable. IT security policies ensure integrity and confidentiality of counterparty data and communications.
3. Opportunity to support decarbonization and energy access:
Gunvor is increasingly active in supplying low-carbon products, and advanced biofuels. These contribute to the decarbonization efforts of downstream customers and, indirectly, to end-user benefits (e.g., cleaner transport fuels). In emerging markets, Gunvor’s trading of LPG and low-sulphur fuels supports more affordable and less polluting household energy alternatives, especially in regions with constrained energy access.
Gunvor also undertakes GHG intensity calculations for its traded commodities, enabling the group to quantify and manage its Scope 3 emissions
Targets related to managing material negative impacts, advancing positive impacts, and managing material risks and opportunities
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As of present, Gunvor Group does not currently have specific quantitative targets in place related to consumers and end-users. As the approach to sustainability continues to evolve, Gunvor is exploring how best to monitor and enhance our impacts in this area. This includes considering opportunities to improve product quality assurance, customer engagement, and the responsible downstream distribution of energy products. While no formal targets have been established at this stage, the Company remains attentive to developments in best practice and stakeholder expectations.